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06/11/2006
GOQUO TO HELP TRAVEL CENTRE (CLAPHAM) STAY AHEAD OF
COMPETITION
London, 06 November 2006 – Fast-growing online
technology solutions provider GoQuo Ltd (www.goquo.com)
has been chosen by London-based specialist travel agency
Travel Centre (Clapham) Ltd to help expand its niche
market leadership.
Established in 1978 by managing
director Luc Cheung, Travel Centre (Clapham) operates three main
brands: www.mauritius.com, Chinese Travel Centre, and
Fly2africa.com
Regarded as
a leader in its sector, Mauritius.com specialises in providing
full service tailor-made premium holidays to the Indian Ocean
destination, with flight partners BA and Air Mauritius and
accommodation providers spanning the island’s luxury hotels and
villas.
Based in
London’s Soho, Chinese Travel Centre is BA’s main consolidator
for flights to Hong Kong, Beijing and Shanghai, and also offers
hotel accommodation in the latter two cities. Fly2africa.com
offers flights to Lagos, Accra and Abuja in West Africa, as well
as to Mauritius.
Cheung said
that Travel Centre (Clapham) has a leadership position in its
niche markets and technology will play an important role in
helping the business to extend that lead through superior
choice, value and service for its clients. “We currently fly
over 50,000 customers annually,” he states, “and our growth plan
is to increase overall customer numbers and bookings while
enhancing our reputation for quality, customer focus and
service.”
Cost,
Customisation and Know-how
GoQuo is currently customising its GQDynamic, GQConsol and
GQAgent online technology solutions to meet the anticipated
business of Travel Centre (Clapham). The first phase of the
programme, expected to go live in November, will enable the
sales team of Travel Centre (Clapham) to use GoQuo’s product
suite and its dedicated customer relationship management
software, to efficiently process travel enquiries and book
flights and hotels in real time.
Phase two
will focus on integrating GoQuo’s dynamic packaging solution
with the systems of Travel Centre (Clapham) for full operational
use by the year-end.
Travel
Centre (Clapham) Johnny Leung, who is overseeing the technology
project, said customer enquiries have risen sharply following a
revamp of the three web sites, adding ‘GoQuo’s technology will
give us a real edge in converting those enquiries into
bookings’.
He
explained: “We began searching initially for a dynamic packaging
solution but quickly realised we could do more. After reviewing
a number of technology suppliers, some of whom were expensive
while others wanted to sell us functionality we didn’t need, we
chose GoQuo.”
“Their
pricing was very attractive, while the GoQuo team impressed us
hugely with their understanding of the market and how they could
help our business, not least by tailoring their solutions to our
needs.”
GoQuo
managing director Ron Ramanan added: “The consistent focus of
Travel Centre (Clapham) on niche travel markets and sectors has
given it a healthy market lead. But competition is fierce and by
investing in our solutions, and our business promise of cost
value, customisation and superior technology, Travel Centre
(Clapham) should be able to drive its growth plans with
confidence.”
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